Thank you for shopping with us! We’re committed to providing you with a smooth and reliable shipping experience. Below is our shipping policy:

Free Shipping Offer

• We offer free standard shipping on all orders delivered within Canada and the United States, provided the destination is considered a reasonable delivery location.
• "Reasonable" refers to typical residential or business addresses within our primary shipping regions. If your address is in a remote area where standard delivery isn’t available or incurs unusually high costs, we may contact you to discuss shipping options.

Order Processing

• Orders are processed within 1–2 business days after confirmation. Please note that processing times may be extended during peak periods or holidays.

Delivery Times

• For free shipping orders, delivery is typically expected within 5–10 business days, depending on your location and the local carrier’s schedule.
• If any delays occur, we will keep you informed via email with updated tracking information.

Order Tracking

• Once your order is dispatched, you will receive a shipping confirmation email that includes tracking details so you can monitor your package’s progress.

Special Shipping Requests

• If you need expedited shipping or have a shipping address outside Canada or the United States, please contact us. Additional shipping charges may apply based on your location and shipping method.

If you have any questions or concerns about our shipping policy, please feel free to contact us at UtiliLearn@gmail.com.

Thank you for choosing our store—we appreciate your business!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return — no questions asked.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging.

To start a return or exchange, contact us at utililearn@gmail.com. If your return is accepted, we’ll email you a prepaid return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return or exchange question at utililearn@gmail.com.

Exchanges

Need a different item? No problem — we allow exchanges. The fastest way is to request a return, and once it’s accepted, let us know which item you’d like instead. We’ll process the exchange or issue a refund and you can place a new order.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be unused and in its original packaging.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If approved, your refund will be issued within 3 business days to your original payment method.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 10 business days have passed since your refund was approved and you haven’t received it, please contact us at utililearn@gmail.com.